Last Saturday (1/2/21) we were shorthanded at work. So management offered to buy lunch, because we couldnt leave for a lunch break. We then decided on subway for lunch, wrote down what we all wanted and then sent our delivery person to get it. This person is deaf and therefore tried to give the subway person the piece of paper, as opposed to try and answer any questions that he may not understand.
They refused to help him, then told him to leave, citing covid-19. he came back to work angry; so one of the guys called that subway and asked for the manager. He then gave the manager the riot act, explaining the driver was deaf and has a hard time with spoken communication. They apologized profusely and took the order over the phone.
TLDR: deaf person tries to get lunch at a subway using written communication, and gets refused due to covid.